Refund and cancellation policy

Rental cancellation

• Cancel before delivery and any advance paid is refunded in full.
• If equipment has been delivered and is returned early, we refund rent for unused full periods, less delivery and pickup charges, where the plan allows.

Security deposit

The deposit is refunded after the equipment is returned and inspected, minus any charges for damage, missing parts or late return. It is paid back by the original payment method or bank transfer.

Repairs

Inspection or diagnosis charges, where applied, are non-refundable. If you decline a quote, you pay only for the inspection and any parts already ordered at your request.

Spare parts

Unused parts in original packaging that are not custom-ordered may be returned for refund or exchange within 7 days. Masks, filters and similar respiratory parts cannot be returned once opened, for hygiene reasons, unless faulty.

Ambulance

Cancellation before dispatch is free. After dispatch, a minimum trip charge may apply.

How to claim

Call or message us on +91 90367 01989 with your invoice details. Approved refunds are processed within 7 working days.